- How to train for splitsand what does split ticket mean?
You can collect tickets from ANY valid ticket machine in the UK. Please follow these instructions:
Step 1: Tap 'Collect Pre-Paid Tickets' at the ticket machine.
Step 2: Insert the payment card you used to purchase your tickets. Your card will not be charged.
Step 3: Enter your Booking Reference number (shown in 'My Tickets' or in your confirmation email).
Step 4: Tap 'Print' on the screen and wait for your tickets to be printed.
Important tips:
- If you have any problems collecting your tickets from the self-service ticket machine, please go immediately to the station booking office.
- If the station is unattended, please call our customer service team on (+44) 203 985 6088, before your train departs. Calls to this number are free 24/7.
If you have any further questions, please do not hesitate to contact us and we will be happy to help.
Email: en_trainpal@trip.com
Phone: (+44)0 808 196 9996 (FREE, 24/7)
- Can I reserve a seat?
Yes, no matter what type of ticket you reserve, you can book seats for free. However seat reservations are not guaranteed, and some train operators even do not offer seat reservations at all. Even if there are no reservations, your ticket is still valid. You can sit in any empty, unreserved seat.
We always try our best to reserve seats for you by using the preferences you offered us. If you don't get a seat reservation, there may be several reasons:
(1) Reservable seat allocation is fully booked, or you book tickets near departure time and seat reservations are closed. Don't worry. Some seats are always unreserved. You can sit in any empty unreserved seat.
(2) The train operator you are traveling on does not provide seat reservations for the train, which is common in shorter routes and peak travel times on commuter routes. On these trains, you can sit in any vacant seat reserved for the class.
(3) You booked your ticket before your seat was opened. Seat reservations are usually open three months in advance. If you book a flexible ticket (at any time, non-peak or ultra-high peak), you will not be able to get a seat, but you can reserve a seat closer to the seat. Time.
- Can I change my seat reservation?
We are sorry that seat reservations cannot be changed for the moment.
- Can I upgrade my ticket to first class?
Yes, you can upgrade your ticket to First Class at any time before you board the train.
Usually, the fare will be the cost of the First Class ticket(s) for the journey you wish to make, minus the value of the ticket you hold.
Please be aware that buying a ticket on the train, if you had the opportunity to buy beforehand, may leave you liable to a Penalty Fare.
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